Question

Section - D

Case Study (15 Marks)

8. Reading Passage and Question answer

Barry is a twenty-seven years old food service manager at a casual dining restaurant. Barry is

responsible for supervising and managing all the employees in the back of the house. The employees

working in the back of the house range age from 16 years old to 55 years old. In addition, the employees

come from diverse culture and ethnic backgrounds. For many of them English is not their primary

language.

Barry tries his best to keep up with food safety issue in the kitchen but he admits it's not easy. The

employees receive job training about food safety but with high turnover of employees, training is often

rushed and some new employees are put right into the job without training if it is a busy day. The

owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food

safety outbreak were ever linked to their restaurant. It would likely put them out of business. One day

Barry comes to the work and he walks into the kitchen, he notices several trays of uncooked meat laid

out in the kitchen area. It seems this has been laying at room temperature for some time. Barry felt

frustrated and does not know what to do. Barry has taken many efforts to get employees to be safe in

how they handle food. He has huge signs posted all over the kitchen with these words 'Keep hot food

hot and cold food cold and wash your hands always and often'. All employees are given thermometer

to temp food. Hand sinks, soaps are available for the employees so they can wash their hands

frequently.

Questions:

a. What are the communication challenges and barriers Barry faces? And what solution can you

recommend? (5)

b. What standard procedures would be helpful for Barry to implement and enforce? Suggest the

procedure for the new employee orientation. (5)

c. What are some of the ways Barry might use effective communication as a motivator for the

employees to follow safe food handling practices?​

Answer 1

Answer:

yaar thoda mind lagao ho jayegha...sahi se dekho bhot easy h...