Select a product or service and describe how the dimensions of quality influence it's acceptance?
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Performance-This dimension of quality involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance. ... Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures. Durability: Durability measures the length of a product's life.
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Like product quality, service quality has several dimensions. Responsiveness - Responsiveness refers to the reaction time of the service. Assurance - Assurance refers to the level of certainty a customer has regarding the quality of the service provided. Tangibles - Tangibles refers to a service's look or feel.
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