send an email to a friend who has failed in exam advising him not to give up hope and try once again
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Sometimes they'll just need to be upset, or complain about the exam or the class. That's okay! Listen quietly, letting them get all of their emotions out about the failure. Ask them to tell you how they feel, and let them talk as long as they need to. You can say something like "Tell me how you're feeling about it.
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