Question

Service
Key clements of physical evidence is an airline
a) Equipment such as seat belts, pull-out trays.
6) Tangible elements such as air tickets, boarding passes-
c) Aesthetic al elements such as checking-in facilities
boarding gates
d) All of these​

Answer 1

Answer:

a

Explanation:

Physical Evidence refers to the environment in which the service is delivered and where the service industry and customer interact. The aircraft by itself, the seating configuration meant to be comfortable and spacious, and the in-flight food provide physical evidence to the airline service