Question

Service Recovery Issue: Originally booked 9 Double Rooms (2 Queen Beds) and two 1 Bedroom Suites to accommodate his guests. It is 2 days before arrival and Cavan has decided that he wants the double rooms changed to 18 King Rooms (1 King Bed). After speaking to the Sales Manager who told him the Resort was booked and they cannot accommodate his request at such a late date, Cavan decides to call you the General Manager

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Answer 1

Explanation:

Service Recovery Issue: Originally booked 9 Double Rooms (2 Queen Beds) and two 1 Bedroom Suites to accommodate his guests. It is 2 days before arrival and Cavan has decided that he wants the double rooms changed to 18 King Rooms (1 King Bed). After speaking to the Sales Manager who told him the Resort was booked and they cannot accommodate his request at such a late date, Cavan decides to call you the General Manager