Question

service recovery refers to ​

Answer 1

Answer:

Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer.It is the action a service provider takes in response to service failure.By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service.Service recovery differs from complaint management in its focus on service failures and the company's immediate reaction to it.

Answer 2

Answer:

Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer. It is the action a service provider takes in response to service failure. By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service[3] Service recovery differs from complaint management in its focus on service failures and the company's immediate reaction to it.

Explanation:

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