Question

Service transition contains detailed descriptions of which processes

Answer 1

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Service transition contains detailed descriptions of the following processes:

Change management, service asset and configuration management, release and deployment management. 

Service transition is to ensure the success of the introduction of a new or modified service in the market. It helps maintain and change the services within the market. 

Answer 2

Answer:

• Transition Planning and Support (TPS)
• Service Verification and Testing (SVT)
• Evaluation of changes
• Release and deployment management
• Change management
• Asset management and service configuration
• Knowledge management

Transition Planning and Support (TPS)

The service transition planning and support process ensure the orderly transition of a new or modified service into production, along with the necessary adjustments to service management processes. This must include service design and operational requirements as part of transition planning.

Service Verification and Testing (SVT)

The objective of service validation and testing is to provide objective evidence of new or changed service support, customer, business, and stakeholder requirements.

• Evaluation of changes

The change evaluation process aims to evaluate major changes, such as the introduction of a new service or a substantial change to an existing service before these changes are allowed to move to the next stage of their life cycle. Change evaluation is invoked by the Change Management process at various points in the change lifecycle to perform an assessment of the change.

• Release and deployment management

Release and Deployment Management aims to build, test, and deliver the capability to provide the services specified by the service design that will meet stakeholder requirements and deliver the intended solution.

• Change management

• Respond to changing customer business requirements
• Maximize RFC value and reduce incidents, outages and rework
• Respond to business and IT requirements for change that aligns services with business needs

• Asset management and service configuration

The purpose of the SACM process is to ensure that the assets needed to provide services are properly controlled and that accurate and reliable information about those assets is available whenever and wherever it is needed. This information includes details of how the assets were configured and the relationships between the assets.

• Knowledge management

• Knowledge Management aims to collect, analyze, store and share knowledge and information within an organization
• It is the central process responsible for providing knowledge to all other IT service management processes

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