share your own personal experience on the use of technology in acquiring a tourism or hospitality service?
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Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Both customers and businesses can benefit from improved communication, reservations, and guest service systems.When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalise the experience for guests, including a guest's name being displayed on the welcome desk at a digital check-in station; their food ...
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