Question

Sharman Ahuja, CEO of Innotek Systems has to communicate to his team that their casual leaves are going to be cancelled and all leaves will be considered as LWP (Leave without pay). Amidst the pandemic and the tough economic climate, the HR has had to take this tough decision. Sharman will be the bearer of this news and has chosen to write an email to all Innotek employees. The direct and indirect approaches can be used to convey written negative messages effectively. Describe how Sharman will go about deciding whether to use the direct or the indirect approach in this situation. ​

Answer 1

Answer:

Because it is used for normal communication, it is a direct method. It will make it easier for employees to keep track of the information that has been delivered in terms of context and viewpoint

Answer 2

Answer:

Sharmen will go about deciding for a normal communucation that is a direct method.

Explanation:

The CEO of Innotek Systems, Sharman Ahuja, must inform his staff that their casual leaves would be cancelled and that all leaves will be treated as LWPs (Leave without pay). The HR has been forced to make this difficult choice in light of the pandemic and the challenging economic situation. Sharman will deliver this information and has decided to send an email to every Innotek employee. Both the direct and indirect strategies can be utilized to effectively communicate negative messages in writing.

• This approach encourages simple communication, enables the user to express their needs clearly, and provides useful feedback.
• Sharman should take a direct approach because:

1. The subject at hand is related to employee wellbeing. Therefore, it is more effective to communicate it directly in order to prevent confrontation.
2. It is widely used in the workplace to make it clear who has the authority to provide orders and what those orders are.
3. This type of communication may be used when there is no room for discussion or compromise.
4. Anyone with a query or doubt can express it because direct contact is transparent.

So, Sharman needs to consider direct communication.

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