Question

Shaurya is running a consumer NGO. The motive of the organisation is welfare of the consumers. One day Namita came to his office and told him that her mother purchased a washing machine 2 years ago. Now her mother is no more but the refrigerator was purchased in her mother’s name and she had given it to Namita. The Warranty is still active. There are some problems with the washing machine, but company is denying any services. (a) Can Namita file a case against a company? How? (b) Which consumer right has Namita being violated from? Explain.​

Answer 1

(a) Yes, Namita can file a complaint against the company.

The people who can file complaints against companies are:

• any consumer [assistance by a professional isn't necessary.]
• any registered consumers' association.
• the Central or State governments.
• a legal heir of the consumer.
• a number of people [as a group] having the same interest.

Namita, being a legal heir of her mother, can file a complaint against the company.

(b) The right to seek redressal has been violated here.

As per this right, any consumer who is not satisfied with a product/service can request for a replacement of the product/service or removal of defect from the product/service. In this case, the warranty is still active too, making it still legal to seek redressal. However, as mentioned in the question, she was denied help.