shorts note on CONSUMER GRIEVANCE REDRESSAL CELL at least 200 words
Answers
The Consumer Protection Act, 1986 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances. It is applicable to all types of undertakings, big or small whether in the private or public sector or in the cooperative sector, whether a manufacturer or dealer or a trader and whether supplying goods or providing services. It is seen that sometimes the advertisements for the products are misleading and they convince the consumer so much to buy the product and they can be wrong, fake or misleading the consumer to spend money on the goods to buy. Sometimes the dealer do not give receipt for the goods purchase, then the number of consumers can club together and give a complaint in an affidavit to the authority as a class action and then the authority can nab the dealer and ask for the details and records of his business in order to stop his unfair trade practice. The Court will deal with only one consumer what will happen to other who are sufferers. Another example is an advertisement to do short term courses, you will get 100% job or job assistance which is wrong assurance as there is no job guarantee, it depends upon your ability, experience etc. It is also seen that the consumer buys goods or takes services, if any celebrity endorse the product as there might be an agreement between the manufacturer and the endorsing person. The consumer buys the goods on the trust that the endorse person might have tested and used the product. But later on the manufacturer changes or amend the product then the endorse person has to prove that when he advertise it was the original product. Print media is not liable for giving advertisement as on the face of media.
The Consumer Protection Act, 1986 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances. It is applicable to all types of undertakings, big or small whether in the private or public sector or in the cooperative sector, whether a manufacturer or dealer or a trader and whether supplying goods or providing services. It is seen that sometimes the advertisements for the products are misleading and they convince the consumer so much to buy the product and they can be wrong, fake or misleading the consumer to spend money on the goods to buy. Sometimes the dealer do not give receipt for the goods purchase, then the number of consumers can club together and give a complaint in an affidavit to the authority as a class action and then the authority can nab the dealer and ask for the details and records of his business in order to stop his unfair trade practice. The Court will deal with only one consumer what will happen to other who are sufferers. Another example is an advertisement to do short term courses, you will get 100% job or job assistance which is wrong assurance as there is no job guarantee, it depends upon your ability, experience etc. It is also seen that the consumer buys goods or takes services, if any celebrity endorse the product as there might be an agreement between the manufacturer and the endorsing person. The consumer buys the goods on the trust that the endorse person might have tested and used the product. But later on the manufacturer changes or amend the product then the endorse person has to prove that when he advertise it was the original product. Print media is not liable for giving advertisement as on the face of media.In Consumer Protection Act, 1986 has been amended in many fold. Initially for how the bench is going to function. In 1993 amendment were made where the services were included. It is the settled law by the Apex Court that Consumer Protection Act is an additional remedy along with other laws. The Consumer Protection Act, 2019 (the Act) received the President’s assent on 9 August 2019 which has replaced the Consumer Protection Act, 1986. The scope of the Act has been broadened by introduction of various provisions including e-commerce within its purview. The Act aims at protecting and strengthening the rights of the consumers by establishing authorities, imposing strict liabilities and penalties on product manufacturers, electronic service providers, misleading advertisers, and by providing additional settlement of consumer disputes through mediation. There are structural changes in the Consumer Courts in number of members, honorarium, and staff cadre. Procedural changes are there like to give notice with different mode and on legal issues the changes are made like giving review powers.