show the examples of email seniaro
Answers
Answer:
Scenario 1: Reply to someone declining an appointment or invitation
Quick Tips:
Be frie.ndly and courteous.
Show your appreciation for receiving the reply.
Show your understanding of the recipient’s situation.
Ask for the availability of the recipient for rescheduling the appointment/meeting.
Scenario 2: Reply to a client who requests product or service information
Quick Tips:
Show your appreciation for his/her enquiry.
State clearly what the request is about.
Provide or attach accurate information that fulfils the client’s request.
Provide the contact details for further enquiries.
Scenario 3: Reply to a client who complained about the service of the company
Quick Tips:
Keep your tone positive and courteous.
Restate the issue to show your understanding of their dissatisfaction.
Apologize for any mistakes made.
Show your empathy from the client’s perspective.
Provide a practical solution to tackle the issue.
Comfort your client with valuable remuneration.
Encourage continuous support of the products/services of your company.
Scenario 1: Reply to someone declining an appointment or invitation
Quick Tips:
- Be frie.ndly and courteous.
- Show your appreciation for receiving the reply.
- Show your understanding of the recipient’s situation.
- Ask for the availability of the recipient for rescheduling the appointment/meeting.
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Scenario 2: Reply to a client who requests product or service information
Quick Tips:
- Show your appreciation for his/her enquiry.
- State clearly what the request is about.
- Provide or attach accurate information that fulfils the client’s request.
- Provide the contact details for further
Scenario 3: Reply to a client who complained about the service of the company
Quick Tips:
- Keep your tone positive and courteous.
- Restate the issue to show your understanding of their dissatisfaction.
- Apologize for any mistakes made.
- Show your empathy from the client’s perspective.
- Provide a practical solution to tackle the issue.
- Comfort your client with valuable remuneration.
- Encourage continuous support of the products/services of your company.
Scenario 4: Reply to your manager about the project status when you have no further progress
Quick Tips:
- Keep your tone and manner positive.
- Write a concise subject line, e.g. Website revamp: update for 22/11/2018.
- Present the status in bulleted lists.
- Report the latest status, including the work done and outstanding items, and the time required to finish them.
- Report the estimated time required to complete the subsequent stages of the project.