Significance of customer service in retail
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Retail customer service is like any other customer service: it's the act of providing customers with assistance, answering their questions and helping them solve problems. However there are some factors specific to this industry that make it important to learn and hone retail customer serviceskills.
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Retail customer service is about providing seamless experiences that tell the customer that you care about them as people. ... Well trained salespeople, responsive communication, effective use of technology and showing empathy for customer needs are just a few things that your company can do to ensure positive outcomes.
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