Question

Sim number cancellation request

Answer 1

A subscriber may withdraw the porting request by sending SMS to 1900. To cancel the port request, SMS ‘CANCEL’ (which shall be case-insensitive, i.e. it can be ‘cancel’ or ‘Cancel’ etc.), followed by a space and the ten-digit mobile number, whose porting request is sought to be cancelled. The SMS requesting withdrawal should be sent within the withdrawal window, as communicated to the subscriber, which is within twenty-four hours of submitting the porting request. After withdrawal, customer shall not be entitled to any refund of the porting charges paid.