Situation
Mr. Kunal Gandhi is Manager Operations at ABC Corporations that deals in online
training courses. Once a trainer comes to Mr. Gandhi complaining that his computer is neither
connected with LAN, nor is having its key board functioning well. As an action, Mr. Gandhi
calls a hardware specialist to fix the problem. The specialist being busy, asks for a 24 hours
duration to come to the office. Mr. Gandhi then tells the person to see if the cables are fitted
correctly. The trainer replies in affirmation. Mr. Gandhi then helplessly asked him to wait till
the specialist came.
The next day afternoon, when the specialist came to rectify the things, the project that
the trainer was working on, had already got 10 hours late. Fuming at the trainer, he came back
to the manager shouting that the data cables were fitted in wrong sockets so as to result in the problemQuestions
i. What do you think were the key functions where the operations manager failed
to perform?
ii. Do you think that the operations manager was doing justice to his role? Justify
your answer with reasons.
iii. What do you analyse were the main skills where the following lacked in
managing the situation well in the case of following players
a.Operations Manager
b.Trainer
c.Hardware specialist
Answers
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the major operation in this was the operation manager
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Answer:
Mr Kunal Gandhi is Manager Operations at ABX Corporations that deals in online training courses. Once a trainer comes to Mr Gandhi complaining that his computer is neither connected with LAN, nor is having its key
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