Soham went to a shop to purchase a shirt. The shopkeeper offered him
three colours of shirts. Soham asked him to show him the shirt which was
on display. The shopkeeper told him that he could not buy that shirt and
would have to choose from the options provided by him. Out of necessity
and lack of time Soham purchased a shirt out of the shirts shown by the
shopkeeper. He paid him cash and didn‟t take the cash memo. Later,
when he wore the shirt at home and was about to leave, he found one
button of the shirt missing. He went to the shop the next day and asked
for replacement. The shopkeeper bluntly denied that the shirt was
purchased from him
a. Which consumer right of Soham is violated here? Explain.
b. Which consumer responsibility was not fulfilled by Soham which led
to this situation? Explain.
c. Can Soham file complaint against the shopkeeper? Explain why
Answers
Answer:
c)ANSWER is sohan given cash memo
Answer:
Soham
Explanation:
a) Consumer right of Soham that is violated in this case is "Right to choose' (as Soham was not given the oppurtunity to chose the shirt, the shopkeeper told him that he could not buy the shirt that was on display) 'Right to be Heard' (as Shopkeeper bluntly denied that the shirt was purchased from him and didnt considered Soham's complaint.)
b) Consumer responsibilities not fullfilled by Soham are 'Responsibilty to Be Aware' (Soham must have checked the quality of the shirt himself before making the purchase), 'Responsibility to think independently' (Soham should have been firm about what he wants and should have made an independent choice')
c) Soham cannot file a complaint without cash memo. As Cash memo is the proof of transaction.