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Answer:
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Answer:
1. "Attending to phone calls 1"
Receiver : Hello?
Caller : Hello, is it Shalini Grande?
Receiver : This is Shalini speaking.
Caller : Shalini, I am Palak from Life Care Insurance.
Receiver : Ok.
Caller : Are you free to talk?
Receiver : Sure, we can talk.
Caller : Are you availing any life insurance policy?
Receiver : Yes.
Caller : Ok. Would you like to buy another policy?
Receiver : No, thanks.
Caller : Ok, Ma'am. Thank you and have a nice day!
2. "Attending to phone calls 2"
Receiver : Hello?
Caller : Hello, are you Shalini?
Receiver : I am sorry. She is not in right now.
Caller : Oh!
Receiver : Is anything important?
Caller : Yes, inform her that Rajeev Kumar called.
Receiver : Ok.
Caller : Thank you!
Receiver : No problem. Anything else?
Caller : No, that's all!