Question

SPS uses which of the following tools & techniques to reach the Root Cause of the problem

Answer 1

In the field of medicine it is quite easy to understand the difference between curing  a certain medical condition and treating all the symptoms.

RCA or root cause analysis is quite a prominent and popular technique which is used in answering the questions of people.

It is important to understand the root cause of the problem first before anything is solved.

Answer 2

Explanation:

uses many tools to reach the root cause of the problem such as 5 Why, Appreciation, Drill Down, Cause and Effect Diagrams, etc. Another helpful tool is CATWOE that is used in the same situation from the different perspective. Then there is also the continuous improvement tools that can be used.