Question

State any three reliefs available to aggrieved consumer, as provided in Consumer Protection Act, 1986.

Answer 1

Following are some of the reliefs available to a consumers under the Consumer Protection Act, in case the forum passes an order in favour of the aggrieved consumer.

(i) Repair of defective goods or elimination of the deficiency in service

(ii)Replacement of the defective good with a new one

(iii)Refunding the amount that was paid by the consumer for the good or the service

(iv)Payment of compensation in cash for loss or injury suffered  

(v)Payment of punitive damages

(vi)Removal of misleading advertisement and issue of correct advertisement thereafter