state the possible relief which a consumer court may order in favour of consumer ?
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Answers
possible relief which a consumer court may order in favour of consumer are
1 . All the rights of consumer are followed by sellers strictly
2 if any consumer give any complaint to any seller the seller should give their consatation
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1-Removal of defect from the goods.
The Forum may order that the defect is removed. For example if your fridge is not working properly the Forum may order the Company people to repair the fridge.
2-Replacement of goods.
The Forum may order the replacement of goods. For example if the complainant has purchased a washing machine, it is not working satisfactorily even after the repair as it has a serious manufacturing defect the Forum may order replacement of the washing machine with a new one.
3-Refund of the price.
In certain cases the Forum may order refund of the price. For example if the complainant has purchased a T.V. It is not working properly there is no clarity of image, there is distortion of pictures etc. It has been proved that there is no improvement even after the repairs then the Forum may order refund of price.
4--Award of compensation to Consumer for any loss or injury.
In deserving cases the Forum can award compensation to the complainant for any loss or injury. For example if a doctor has purchased a sonography machine and it is found to be defective then the Forum may award compensation to the doctor for the loss he has suffered.
5-Removal of deficiency in service
An automobile dealer who is required to provide free services to customers fails to provide free services or failed to provide service thereafter can be directed to provide service in addition to a direction to compensate towards mental and physical strain/torture of the customer. Similarly a bank or an insurance company can be taken to task in case they fail to fulfill their obligation.
6--To discontinue Unfair Trade Practice/Restrictive Trade Practice
A manufacturer or trader who advertises his goods (the quality, quantity, purity or standard of his product) or his services (quality, standard, manner of performance) either falsely or in exaggerated manner may be called upon to prove the same and failing which an order may be passed stopping such publication of advertisement apart from compensation for the same. For instance ad war between Colgate and Palmolive may attract such an order.
7--Award cost to the parties
The Forum can award cost to the parties. The complainant can claim the cost that he has incurred towards legal advice, travelling, postage etc. from the Opposite party.
It may be noted that if it is proved that the complainant has filed a frivolous or vexatious complaint the complainant may be ordered to pay upto Rs 10,000/- to the opposite party and the Forum may dismiss the complaint under section 26 of the C.P.Act. This section has been incorporated in the Act to curb frivolous and vexatious complaints. For example if the complainant files a complaint against a doctor without any reasonable grounds just to harass the doctor and extract money from him then the Forum can dismiss the complaint and order that the complainant should pay Rs 10,000/- to the doctor for filing the frivolous complaint.
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