structur of the IT-BPM industry
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The Indian IT-BPO sector consists of a healthy mix of firms—Indian, MNCs and Global In-house Centres (earlier called captives), successfully operating a range of sourcing models to sustain the industry growth.
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Indian IT industry has added 16,000 enrolled organizations in the sector crossed GIC, MNC and SME divisions as of 2016. ... Concentration Ratio in the IT-BPM sector is very leading with 11 players committing to deeper than 40% of the return.
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