Question

Suppose you are the mediator in a conflict between two friends.How do you resolve the conflict?Explain in detail.​

Answer 1

If I would be a mediator in a conflict of two friends, I will keep this things in mind:-

• before speaking. Know exactly what message you want to convey.
• Make sure your friend has your full attention and understands your meaning.
• Stay focused on the matter at hand.
• Be clear and precise.
• Listen to yourself speak.
• Be aware of your body movement, voice inflection, facial expressions and other nonverbal cues.
• When listening:
• Pay attention to what your friend is saying and acknowledge your interest and understanding in what your friend is saying.
• Listen for what is behind the words—like feelings and ideas.
• Do not interrupt, get angry or judge.
• When resolving conflict, keep these additional communication tips in mind:
• Remain calm. Recognize when you are becoming defensive or too emotional.
• Do not blame or accuse each other.
• Focus on the issue at hand, not the way you are feeling toward each other.
• Explore underlying issues.
• Accept that each other’s perspective is different, but not wrong.
• Be willing to apologize and forgive.