Surekha is a student of 10+2 (commerce) Class. She listened attentively and understood the lecture
on Consumer Protection Ad delivered by the teacher. Her teacher remarked that currently consumers
enjoy several rights. In case, goods purchased by him/her causes harm to his/her health and property,
there is a provision for compensating him/her. Besides, this Act has also some expectations from the
consumers. That during the course of his/her purchases he/she should keep certain things in mind.
Briefb, provisions of the Act can protect the consumer only when he/she has complied with certain
fundamental things
The very ned day of this lesson, Surekha purchased an ISI marked Heater from Bharti Appliances.
She made cash payment. But failed to get Cash Memo. While making use of the heater she observed
that it was not working properly. She contacted the shopkeeper immediately and told him her
problem. Shopkeeper paid no heed to her complaint. Rather he remarked that the good in question
was not bought from his shop
Identify and explain the right and responsibility of the consumer as referred to in
the above paragraph.
(ü) In addition to the right and responsibility of the consumer identified in point
() write one more right and one responsibility.
(iii) Can Surekha lodge a complaint against the shopkeeper?
[10]
hil
Answers
Answer:
Surekha is a student of 10+2 (commerce) Class. She listened attentively and understood the lecture
on Consumer Protection Ad delivered by the teacher. Her teacher remarked that currently consumers
enjoy several rights. In case, goods purchased by him/her causes harm to his/her health and property,
there is a provision for compensating him/her. Besides, this Act has also some expectations from the
consumers. That during the course of his/her purchases he/she should keep certain things in mind.
Briefb, provisions of the Act can protect the consumer only when he/she has complied with certain
fundamental things
The very ned day of this lesson, Surekha purchased an ISI marked Heater from Bharti Appliances.
She made cash payment. But failed to get Cash Memo. While making use of the heater she observed
that it was not working properly. She contacted the shopkeeper immediately and told him her
problem. Shopkeeper paid no heed to her complaint. Rather he remarked that the good in question
was not bought from his shop
Identify and explain the right and responsibility of the consumer as referred to in
Explanation: