Task 15
Danish had purchased some sports equipment for his college from Bharath Sports Pvt. Ltd.,
Patna. However, he faced some problems with the delivery. These are the notes he made
regarding this. Using the notes and the format of the complaint letter given in Task 13, write
a letter of complaint.
Order was placed for 15 badminton racquets, 20 cricket kits and 50 roller skates. Delivered - 10
shuttle rackets, 25 cricket kids and 100 roller skates.
Packaging was open. Some of the cricket kits had been tampered with.
Delivery was promised on 30th April. Equipment actually delivered on 15th May.
Promised discount of 10 percent was not given.
Answers
sorry I didn't know the answer
The letter is as follows:
Engineering Institute
Patna
27th May, 2021
Bharath Sports Pvt. Ltd.
Patna
Subject: Complaint against the delivery of goods.
Dear Sir,
I ordered some sports equipments for the college from your store on 10th April, 2021 with bill number 36325. The order was as follows: 15 badminton racquets, 20 cricket kits and 50 roller skates. While the delivered goods were - 10
shuttle rackets, 25 cricket kids and 100 roller skates. Also the packaging of the equipments was open. Some of the cricket kits had been tampered with. Even the delivery was late, it was promised on 30th April but was actually delivered on 15th May. In addition to that promised discount of 10 percent was not given.
I would request you to look into the issue and send the remaining goods and also give the promised discount. A copy of the bills is attached with the letter for your reference.
Danish
Sports in charge