Task 2
A recent study has investigated the effect of corporate social responsibility (CSR) on the market value of the firm
This study developed and tested a conceptual framework, which posits that (1) customer satisfaction mediates the re
lationship between CSR and the market value of the firm, and (2) two firm factors innovativeness capability and
"product quality, moderate the relationship between CSR and customer satisfaction. For this situation, define the pr
oblem, draw a schematic diagram, and formulate the hypotheses.
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