Question

Technical quality and functional quality definition

Answer 1

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ANSWER:

The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations.

Quality has no specific meaning unless related to a specific function and/or object.

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Answer 2

Technical quality and functional quality

Explanation:

Technical quality pertains to what is created at the point of service and the outcomes resulting from the interaction with the company .

On the other hand, functional quality refers to intangible human interactions that take place during the production and consumption of services in response to how the service was delivered and created.

Technical quality: What the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)

Functional quality: How the customer receives the service; the expressive nature of the service delivery (e.g. courtesy, attentiveness, promptness).

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