Technology to show the positive and negative aspects of the job
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Negative Effects of Technology in the Workplace
While technology has its benefits, it also has its drawbacks. The proliferation of smartphones and text messaging, for example, makes communication faster and more accessible. Working millennials send about 110 personal text messages every day. Any messages they send and receive at work can distract them from the job at hand, leading to a lack of focus and reduced efficiency. Companies that forbid text messaging during working hours often find that employee morale suffers.
Work-based apps on smartphones, tablets and laptops, in combination with pervasive high-speed internet access can increase efficiency and productivity. This technology also expands the workplace to wherever an employee happens to be. Employees today often have the option to work remotely or to work more flexible hours. They can also work collaboratively with each other, as well as directly with clients and senior management in real-time, which not only makes them more efficient, it can be empowering.
Constant accessibility and flexible hours, however, can erode a work-life balance, creating an “always-on” mentality, resulting in increased stress and burnout. If a company fails to help manage this, it can result in higher employee turnover.
Positive Impact of Technology on Work
Well-leveraged, new technologies can increase efficiency while also decreasing costs. Imagine what your business would be like if there were no computers. Bookkeeping would have to be done on paper and each calculation would have to be done manually with a calculator, financial transactions would require regular trips to the bank. Communicating with clients could only be done over the phone, or in face-to-face meetings, and correspondence would have to be done by mail, all with the associated long distance fees, travel expenses, wait times and delays.
A common technology that's been integrated into small businesses and multinational corporations alike and that also demonstrates the positive impact of software, is client relationship management (CRM) software. By having enhanced data on customers and prospects, including their buying habits – while also automating marketing campaigns such as email and social media broadcasts – companies can reduce sales and marketing costs while also increasing sales. CRM software, however requires an investment in a software purchase or in a subscription, as well the investment required to train employees.
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