tell me about a time you were given good feedback of how you work ?
Answers
Answer:
this is a sample answer
Explanation:
The Situation:
I was managing one of the largest ABC stores in New England. Although we were leading in revenue; we also had been experiencing a two percent loss due to theft.
The Task:
I was tasked with reducing theft to one percent.
The Actions:
My first action was to have my assistant manager do a full analysis of the items which were stolen most frequently. Not surprisingly, smaller items like pencils, staplers, and calculators were stolen off the shelves.
However, large amounts of other items of all types were being stolen by my own staff and not making it to the shelves. This was of most concern to me, as the majority of money lost was happening here.
For the theft committed by customers, I instructed my staff to smother the customer with kindness. In other words, attend to any customer who seemed to need help or who was lurking around.
For the theft from the dock, my assistant and I brought our un-loaders into my office one-by-one and asked each of them if they were skimming merchandise from the trucks. One out of five admitted to doing this, so I released him without pressing charges.
I instituted a policy that prevented any vehicles to park or drive to within 100 feet of the un-loading dock. I also had cameras installed facing the point of delivery. Previously there were no cameras.
The Result:
Both the external and internal theft was reduced significantly. The policies, extra personnel, and cameras I implemented were successful in reducing theft to .75% and have been doing the trick ever since.
Bonus - The Learning:
I learned that while most employees can be trusted, unfortunately a small few can't. I also learned that theft can be reduced at a minimum cost, e.g., I didn't have to install more expensive cameras to cover every square inch of the store. After all, the store wasn't a casino.
Hope it helps you