Question

Testing comes under which category of cost of quality

Answer 1

Appraisal : It includes those activities that are used to prevent defects before the product go live.

Answer 2

‘Testing’ comes under the category of appraisal costs.

Explanation:

• The ‘cost of quality’ is divided into four main categories which are the preventive costs, appraisal costs, internal failure costs, and external failure costs.  

• The preventive costs are concerned with preventing defects rather than ‘finding and removing them’ from products.  

• The appraisal costs are costs involved for identifying the ‘defective products’ before they are shipped to ‘customers’ through the process of testing.

• Internal failure is the cost that is involved in removing the defects. The external costs come up when a defective product is sent to the customers.

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