Question

The ability of an organization to consistently meet its promises to the customer is called

Answer 1

Customer loyalty. The more the consumer satisfies, the more benefit to the company

Answer 2

Dependability.

The ability of an organization to consistently meet its promises to the customer is called Dependability. Dependability is one of the main reason for the success of one's business. It increases the reputation of the organisation and thus attracts more and more customers. It thus stabilizes the business of an organization.