Question

The ability to change a product or service offering to suit customer's need is called:

1. Flexibility
2. Quality
3. Dependability.
4.Speed

Answer 1

The ability to change a product or service offering to suit customer's need is called?

=> Speed

Answer 2

Answer:

The ability to change a product or service offering to suit a customer's need is called Flexibility

Explanation:

• Flexibility in a business is referred to as adapting to the changing business environment.
• Changing business environment always occurs due to which the organization must be dynamic.
• An adynamic organization is one that changes itself according to the current business environment.
• These changes include PESTEL which is the political, economical, social, technological, environmental, and legal environment of the business.
• Thus, flexibility helps the organization adapt to customer needs to help them increase their sales and maintain profitability.
• Therefore, the ability to change a product or service offering to suit a customer's need is called Flexibility

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