the ATM is processing your transaction (change into PV)
Answers
Answer:
When I complained to the ATM security guard, he asked me to wait and check if similar issue occurred with other customer as well. This was just to check whether there is an issue in my debit card or in the ATM. However, the other person was able to carry their transaction successfully. It was clear that there is a problem in my debit card, which was despite having sufficient balance in bank account. After having no answer from bank customer service, i had to visit the bank branch. They issued me a new debit card with a reason that my existing one is a basic card.
But, the real question was why even a basic debit card could not help in withdrawing the amount. Why did not ATM machine approve the transaction. The question remain why did it happen despite having sufficient balance.