The call centre received its highest number of enquiries between 3 pm and 4 pm, which was 60% more than the 600 enquires it received between 2 pm and 3 pm. On average, how many enquires per minute were received between 3 pm and 4 pm?
Answers
Answer:
Ans: 16 per minute
Sol.
Between 2 pm and 3 pm 600 enquiries were received. There were 60% more between 3 pm and 4 pm, ie 960, which is 16 (960/60) per minute.
Given: The call centre received its highest number of enquiries between 3 pm and 4 pm which was 60% more than the 600 enquiries received between 2 and 3 pm
To find: On average, number of enquiries per minute received between 3 pm and 4 pm
Explanation: Number of calls between 3 pm and 4 pm = 600
Now, 60% of 600= (60/100)* 600
= 360
Therefore total calls between 3 pm and 4 pm =Calls received between 2 pm and 3 pm+ 360
= 600+360
= 960
In one hour there are 60 minutes. We need to find the average calls per minute.
Therefore, average = 960/60
= 16
Therefore, the average number of enquiries per minute between 3 pm and 4 pm is 16 calls per minute.