Question

The characteristic of the service that bears upon its ability to meet customer requirements kwon as

Answer 1

The answer is quality.

The characteristic of the service that bears upon its ability to meet customer requirements is known as quality. It can be represented as the ability to meet the expressed/stated and implied needs of a customer fully, thereby satisfying his requirements.

Answer 2

Thanks for asking this question.
 
In the process, a measure of perfection or a state of being free from inadequacy, deficiencies and significant distinction. Quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."

For Example:

If an automobile firm finds a fault in one of their vehicles and makes a product recall, customer reliability and therefore production will decrease because trust will be lost in the quality of the vehicle.