Question

The component of a firm's service quality information system that is used specifically to assess employee performance is

Answer 1

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✔✔The component of a firm's service quality information system that is used specifically to assess employee performance is empowered by top management.

Answer 2

The component of a firm service quality information system that is used specifically to access employee performance is empowered by the top management.

• The top management body of an organisation takes various decisions regarding the policy and the programs of the firm. These policies and programs are made while keeping in mind the organisational objectives of the organisation.
• These also provide a guideline for the employees to work in a designated manner. The performance can therefore be analysed and improved.