Question

The Consumer Protection Act was passed in 1986 and it came into force from I July, 1987. The main objectives of the Act are to provide better and all round protection to consumers and effective safeguards against different types of exploitation such as defective goods, deficient services and unfair trade practices. It also makes provisions for simple, speedy and inexpensive machinery for redressal of consumer's grievances.

Salient Features

The salient features of Consumer Protection Act (CPA), 1986 are as follows
It applies to all goods, services and unfair trade practices unless specifically exempted by the Central Government.
It covers all sectors-private, public or co-operative.
It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three-tier quasi-judicial machinery to deal with consumer's grievances and disputes.
It provides a statutory recognition to the six rights of consumers.

Answer 1

Answer:

The Act also provides several rights to its consumers which are, right to safety, information, choice, representation, redressal, and education. The Act also safeguards the consumers against the risk of faulty or defective goods and any risk it may cause to the consumer. They Protect Consumers From Malpractices Such As Adulteration, Black Marketing ETc. The Consumer Protection Act, 1986 is enacted in 1986 by the Indian parliament in order to protect the advantages of Indian consumers.

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Explanation:

Answer 2

Answer:

• The rationale behind the enactment of Consumer Protection Act of 1986 is to protect the consumer against unethical and unfair trade practices.

• Also, it recognises the consumer's right to be informed, right to choose, right to seek redressal and right to represent himself/herself in consumer courts.
• It makes for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and for matters connected there with it.

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Explanation: