Question

"The consumer redressal process is becoming cumbersome, expensive and time-consuming." Explain any three ways to solve this problem.(All India-2018 (Compartment))

Answer 1

The consumer redressal process is becoming cumbersome, expensive and time consuming.

a. More and more people should be advised to represent themselves at consumer courts in order to ease the pressure on the government and speed the proceedings.

b. The fees to be paid to consumer advocates should be regulated in order to make their services affordable for the lesser consumers.

c. Shorthand methods should be devised for trivial cases, so that the overall proceedings are less time-consuming.

These reforms can be made in order to benefit both consumers and the government.