the dimension is an assessment of the firm's consistency and dependability in service performance
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Reliability
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The dimension is an assessment of the firm's consistency and dependability in service performance is Reliability.
Explanation:
- The capacity to deliver on a promise consistently and precisely is referred to as reliability.
- The term "reliability" refers to a company's ability to keep its promises, such as those on delivery, service, issue resolution, and price.
- Customers like to conduct business with organisations who follow through on their promises, especially those regarding service results and fundamental service characteristics.
- Customers demand reliability from all businesses.
- Customers are most directly harmed by businesses that do not supply the fundamental service that they believe they are purchasing.
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