Business Studies, asked by nmodhi8645, 1 year ago

The element of service quality which is defined as "the knowledge and courtesy of employees and their ability to convey trust and confidence" falls under which of the categories

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Answered by Anonymous
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The five SERVQUAL dimensions are:

TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials.

RELIABILITY-Ability to perform the promised service dependably and accurately.

RESPONSIVENESS-Willingness to help customers and provide prompt service.

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