Question

The following letter sounds rather direct and demanding, as if written from a superior to

an inferior. Improve the tone of the letter by transforming the verbs in capitals into polite

forms: 5

Dear Mr. Sareen

We SHALL be grateful if you CAN explain the delay in the shipment expected on May

1st. You MAY call us on the above number to save time. Otherwise, it WILL be

appreciated if you CAN reply asap.

Yours sincerely,

Ashish Khetan​

Answer 1

Answer:

The given letter can be made more polite by using modals implying politeness:

Dear Mr. Sareen

We WOULD be grateful if you COULD explain the delay in the shipment expected on May1st. You MIGHT call us on the above number to save time. Otherwise, it WOULD be

appreciated if you COULD reply asap.

Yours sincerely,

Ashish Khetan