Question

the interaction between peers and colleagues is which type of communication?​

Answer 1

Commit to Building Relationships

Each person is responsible for the success of our own communications. By committing to building strong, respectful communications with peers in the workplace they're one step closer to making it happen. Taking personal responsibility for effective communication means being open-minded and willing to change behavior and communication preferences to accommodate those around them.

Seek First to Understand

Motivational author Stephen Covey said it best--"Seek first to understand." Many people jump to conclusions about the motivations of their coworkers, often attributing negative intent when none was intended. Effective peer-to-peer communications can benefit from taking time to first fully understand the other person's point-of-view by asking open-ended questions and listening--really listening--to the answers.

Avoid Defensiveness

It is not uncommon to react defensively when a coworker criticizes or disagrees with others. But, effective communicators learn to monitor their reactions and avoid defensiveness. Doing this can be difficult and requires a commitment to taking responsibility for communication. A good practice is to ask questions before responding. This not only helps to make sure that people understand the other's point-of-view, but can also buy some time while attempting to manage a response.

Make It Social

While much interaction with coworkers will take place in the work setting, taking advantage of opportunities to interact on a more personal level can help improve relationships. Companies often sponsor activities and events to help employees bond and connect. Take advantage of these opportunities to get to know coworkers in another setting where you can get a better idea of who they are and develop relationships outside of the stressful work environment.

Welcome Diverse Viewpoints

One of the benefits of interacting with others, especially those with different opinions or backgrounds, is the ability to broaden perspectives as they begin to understand other viewpoints. Effective peer-to-peer interactions can benefit when employees are open-minded and take time to listen, consider and respond appropriately to opinions that are different from their own.