Question

The link between the customer loyalty
and customer satisfaction is ग्राहक
की वफादारी और ग्राहक संतुष्टि के बीच संबंध
है
__(a) Proportional आनुपातिक
(b) Non-proportional गैर आनुपातिक
(c) Unaffected अप्रभावित
(d) None of the above इनमे से कोई भी नहीं​

Answer 1

Answer:

(b) Non-proportional.

Explanation:

The link between the customer loyalty

and customer satisfaction is Non-proportional because In a research study by Hokanson (1995) he also mentioned that the fact that a customer is very satisfied does not necessarily mean a loyal customer.