Question

The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions

Answer 1

Answer:

Excuse me. Where is the table?

Answer 2

Customer assistance is a highly measurable activity, and the support software you use essentially gives you access to a ton of customer service methods.

Explanation:

• Phone percentage, discussion duration, determination ratio, business count, & various other numbers are additional skillfully recorded & measured today than ever since.

• But accessing that data is only the first step.

• The big challenge is deciding what data matters, how to report that data to your leadership, and what context is needed to help the rest of the company understand that the business of your work.