There are two salesmen in a grocery shop one is in-charge
of billing and receiving payments and the other is in-
charge of weighing and delivering items. But only one
customer is permitted to enter the shop when the billing
person is free. The customer who has finished billing has
to wait till the weighing man is free. If customers arrive at
a Poisson rate of 3 per hour and both the salesman on the
average take 10 minutes each to serve a customer and the
service times follow exponential, find (i) the average
number of customers in the shop (ii) the average time a
customer spends in the shop.
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