Question

they are not less respectable than the previously invented guest change into positive​

Answer 1

Explanation:

How to Respond to Negative Hotel Reviews

Michelle Wohl, on September 03 Hotel Guest Feedback | 5 mins read

In 2012, TripAdvisor and PhoCusWright reported a series of statistics that emphasize the importance of responding to online reviews. Most notably, the survey of 2,800 respondents showed that:

84% of users agree that an appropriate management response to a bad review “improves my impression of the hotel.”

64% of users agree that an aggressive/defensive management response to a bad review “makes me less likely to book that hotel.”