Question

Think about a service organization that retains YOU as a loyal customer. Why are you loyal to this provider? What are the benefits to you of staying loyal and not switching to another provider? What would it take for you to switch​

Answer 1

Answer:

First of all loyalty depends on best services or products and well behaviour.

If the organization agrees to provide above terms, then I will be loyal to the organization.

If I found any deficit, it would make me switch to other organisations.

Answer 2

Answer:

People with high self-esteem on the other hand will more easily purchase a new subscription with another provider that offers better options, she found. Consiglio says this difference in switching behaviour can be explained by the anxiety and stress low self-esteem customers feel after service failures.