This question is put from subject business study pls give right answer I will give you brainlest rating
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For ques a) Right to be heard- The consumer has the right to register her complaint and dissatisfation and get her complaint heard at appropriate forums. Grievances of customer must be heard- and considered.
Ques b) Right to consumer education-According to this right, consumers must be made aware of his/her rights and remedies available under different laws. This will help prevent consumer exploitation.
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