Total quality. mention the activities encompassed under quality management
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Quality and quality management does not have a formal explanation and most consent that it is joint of all functions of a business to achieve high quality of products through continuous improvement efforts of all employees.
Quality rotates around the concept of meeting/exceeding customer requirements applied to the product and service.
Getting high quality is a continuous process so quality management stresses the ideas of working constantly toward improved quality.
Each and every aspect of the company is between processes, environment and people.
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