Question

Two real life examples of digital document

Answer 1

Answer:

This is a guest post by Nils Bier, Customer Success team lead at K15t Software. He has been working to help technical communication teams by using Atlassian tools and Scroll add-ons for 5 years.

Technical documentation is an invaluable resource for your users. And with fast-moving development teams and product release cycles, it can be a challenge to keep your documentation up-to-date, accessible, and looking professional.

Collaborative editing in Confluence is a great way to meet the challenge of making your documentation process truly agile. But what’s the best way to then deliver these docs to your users?

Providing users with an online version of your technical documentation is fast becoming a requirement for good customer service. But publishing docs online means that companies need to address a couple of key aspects if they want their online docs to be an asset for the brand.

Answer 2

Answer:

1.BMC: providing fast answers

We all need to find answers to our questions, quickly. BMC responds to this need by enhancing their documentation with expand macros and clear content overviews.

2. CA technologies: creating community through comments

CA Technologies not only provides their extensive documentation in multiple languages and versions, but also gives their users the option of commenting. This social function allows users to pose questions or suggestions and give valuable input. That way documentation actually becomes a real customer service touchpoint and gives their tech writers the chance to continuously improve their documentation.

3.iMedidata: Navigation for the win

Navigation is an essential part of a user’s experience. It is clear that the Medidata technical communication team understand this very well, as they not only provide a page tree and further content suggestions, but also use anchor shortcuts in their documentation. It definitely helps users find the doc content they are looking for more quickly.