Types of problem-solving skills and their description
Answers
Answer:
There are several methods you can use to improve your problem-solving skills. Whether you are searching for a job or currently working, improving your problem-solving skills and associated abilities will help make you a strong candidate and employee.
Acquire more technical knowledge in your field. Depending on your industry, it may be easier to solve problems if you have a strong working technical knowledge. You can gain more technical knowledge through additional coursework, training or practice.
Seek out opportunities to solve problems. By putting yourself into new situations, you are more likely to be exposed to opportunities to solve problems. You may find there are opportunities to volunteer for new projects in your current role, on another team or outside the workplace for another organisation.
Do practice problems. Practice and role-play can be useful tools when learning to develop your problem-solving skills. You can find professional practice books for your industry and problem-solving scenarios online. Practice how you might solve those problems and determine if your potential solutions are viable.
For example, in customer service, you might find a scenario like, “How would you handle an angry customer?” or “How do you respond when a customer asks for a refund?” Practicing how you might handle these or other scenarios common in your industry can help you call upon solutions quickly when they arise on the job.
Observe how others solve problems. You may have colleagues who are skilled problem solvers. Observing how those colleagues solve problems can help you improve your own skills. If possible, ask one of your more experienced colleagues if you can observe their techniques. Asking relevant questions can be helpful in applying them in your own career.
